SERVICES & SUPPORT
Perimeter Security Services for Every Stage of Your Project
From product selection and quality review to project customization, delivery and technical support, choose the service that matches your current project needs.
ENGINEERING SUPPORT
Product Selection and Engineering Support
Get technical guidance to match your project requirements with a suitable product configuration.
Application Review
Clarify the protected area, required detection events and operating conditions.
Product Matching
Identify the product and configuration that best fit your application.
Parameter Confirmation
Review the technical parameters that matter to your project.
Compatibility Review
Check the proposed configuration against your system and installation requirements.
QUALITY & COMPLIANCE
Quality, Testing and Compliance Support
Review product-specific information and quality requirements as part of your supplier and order approval process.
Gato facility
Technical Documents
Request available specifications, configuration details and applicable product information.
Compliance Review
Check document availability against the selected model, configuration and destination market.
Factory Audit
Arrange a factory visit or supplier audit based on your evaluation scope.
Pre-Shipment Testing
Each unit is factory-tested before shipment according to the applicable product requirements.
PROJECT CUSTOMIZATION
Project-Specific Product Customization
Adapt selected product features to your brand, target market or project requirements.
OEM and ODM requests are reviewed as part of the customization scope.
Product Appearance
Customize supported appearance elements such as enclosure color, customer logo and product nameplate.
Software Language
Localize the software interface for your target market or project team.
Detection Model
Assess supported model adjustments against the project scenario, required events and available test conditions.
Customization feasibility, required customer materials, sample approval and delivery impact are confirmed before work begins.
PRODUCTION & DELIVERY
Test Orders, Production and Delivery
Move from configuration confirmation to factory testing and delivery with clear order requirements at each stage.
01
Test or Small-Batch Order
Evaluate the selected product and configuration before placing a larger order.
02
Order Confirmation
Confirm the model, quantity, configuration, customization and testing requirements.
03
Factory Testing
Each unit is factory-tested, and shipment proceeds after the required checks are completed.
04
Delivery Coordination
Confirm the delivery schedule, consignee information and shipping requirements.
Standard configurations can typically be delivered within 25 days after the required technical and commercial details are confirmed.
Customized product schedules depend on the agreed scope, quantity and approval process.
TECHNICAL SUPPORT
Technical Support Throughout the Project
Get remote technical assistance before installation, during commissioning and after delivery.
Before Installation
Review installation plans, product connections and communication requirements with the technical team.
During Commissioning
Get assistance with initial configuration, parameter settings, software setup and communication checks.
After Delivery
Request remote diagnosis, troubleshooting, operation guidance and support for applicable software upgrades.
For faster troubleshooting, provide the product model, issue description, relevant screenshots or logs and checks already completed.
Support requests can be submitted 24/7 and are routed to the appropriate team for follow-up.
Not Sure Which Service You Need?
Tell us about your application, project stage and current requirement.
If some details are not confirmed, submit the information you have and we will help identify the next steps.